1. Refund Eligibility

a. Partial Refund (50%)

A 50% refund may be granted under the following circumstance:

• Cancellation Before Work Begins
  If you cancel your order before we begin working on your invitation, you are eligible for a 50% refund of the amount paid. The remaining 50% covers administrative, payment processing, and order preparation costs.

b. Full Refund (100%)

A full refund may be granted only under the following circumstance:

• Technical Issues on Our End
  If a technical issue caused by us prevents your invitation from being completed or used as intended, and we are unable to resolve the issue within 7 business days after being notified, you will be eligible for a full refund.

c. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Invitation Delivered
  Once your invitation has been delivered—whether as a draft or the final version—the order is considered fulfilled and is no longer eligible for a refund.
• Incorrect Information Provided by the Customer
  We are not responsible for errors resulting from inaccurate or incomplete information submitted by the customer, including names, dates, event details, or other content.
• Change of Mind or Design Preference
  Refunds are not available if you decide to change the design concept, style, or preferences after the project has been completed or has reached the final revision stage.
• Delay in Providing Required Information
  We are not responsible for project delays caused by late submission of the information or materials required to create your invitation.
• Late Refund Requests
  Refund requests submitted more than 7 days after payment or after the first draft has been delivered will not be accepted.

2. How to Request a Refund

To request a refund, please contact us via:

WhatsApp: +62 815-5337-700

We will review your request within 1–3 business days of receiving it. If your refund is approved, the refund will be processed within 7 business days after approval.

To help us verify your request, we may ask you to provide additional information or supporting evidence regarding the reason for the refund.

3. Changes to This Policy

We reserve the right to modify, update, or discontinue this Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website. We encourage you to review this policy periodically to stay informed of any updates.

4. Acceptance of This Policy

By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy. If you do not agree with any part of this policy, we kindly ask that you refrain from placing an order or using our services.