{"id":921,"date":"2026-06-27T18:00:41","date_gmt":"2026-06-27T11:00:41","guid":{"rendered":"https:\/\/www.penantian.com\/?page_id=921"},"modified":"2026-06-27T19:34:29","modified_gmt":"2026-06-27T12:34:29","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.penantian.com\/id\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"921\" class=\"elementor elementor-921\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99d3afb e-flex e-con-boxed e-con e-parent\" data-id=\"99d3afb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0a34354 e-con-full e-flex e-con e-child\" data-id=\"0a34354\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-505bf9c e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"505bf9c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c0a434 elementor-widget elementor-widget-heading\" data-id=\"5c0a434\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/wa.me\/6285155337700\" target=\"_blank\" rel=\"noopener\">PENANTIAN STUDIO<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98ea505 elementor-widget elementor-widget-spacer\" data-id=\"98ea505\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d10e99 e-con-full elementor-hidden-desktop e-flex e-con e-child\" data-id=\"9d10e99\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68b8e57 elementor-widget-mobile__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"68b8e57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.penantian.com\/id\/\">PENANTIAN STUDIO<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e71b796 e-con-full e-flex e-con e-child\" data-id=\"e71b796\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7ba10c2 e-con-full e-flex e-con e-child\" data-id=\"7ba10c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8efcaff elementor-widget elementor-widget-heading\" data-id=\"8efcaff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Police<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23d5d67 e-flex e-con-boxed e-con e-parent\" data-id=\"23d5d67\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3ed10c4 e-con-full e-flex e-con e-child\" data-id=\"3ed10c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb458f8 elementor-widget elementor-widget-text-editor\" data-id=\"eb458f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4>1. Refund Eligibility<\/h4><h5>a. Partial Refund (50%)<\/h5><p class=\"isSelectedEnd\">A <strong>50% refund<\/strong> may be granted under the following circumstance:<\/p><ul data-spread=\"false\"><li><strong>Cancellation Before Work Begins<\/strong><br \/>If you cancel your order before we begin working on your invitation, you are eligible for a <strong>50% refund<\/strong> of the amount paid. The remaining 50% covers administrative, payment processing, and order preparation costs.<\/li><\/ul><h5>b. Full Refund (100%)<\/h5><p class=\"isSelectedEnd\">A full refund may be granted only under the following circumstance:<\/p><ul data-spread=\"false\"><li><strong>Technical Issues on Our End<\/strong><br \/>If a technical issue caused by us prevents your invitation from being completed or used as intended, and we are unable to resolve the issue within <strong>7 business days<\/strong> after being notified, you will be eligible for a full refund.<\/li><\/ul><h5>c. Non-Refundable Situations<\/h5><p class=\"isSelectedEnd\">Refunds will not be issued under the following circumstances:<\/p><ul data-spread=\"true\"><li><strong>Invitation Delivered<\/strong><br \/>Once your invitation has been delivered\u2014whether as a draft or the final version\u2014the order is considered fulfilled and is no longer eligible for a refund.<\/li><li><strong>Incorrect Information Provided by the Customer<\/strong><br \/>We are not responsible for errors resulting from inaccurate or incomplete information submitted by the customer, including names, dates, event details, or other content.<\/li><li><strong>Change of Mind or Design Preference<\/strong><br \/>Refunds are not available if you decide to change the design concept, style, or preferences after the project has been completed or has reached the final revision stage.<\/li><li><strong>Delay in Providing Required Information<\/strong><br \/>We are not responsible for project delays caused by late submission of the information or materials required to create your invitation.<\/li><li><strong>Late Refund Requests<\/strong><br \/>Refund requests submitted more than <strong>7 days after payment<\/strong> or after the first draft has been delivered will not be accepted.<\/li><\/ul><h4>2. How to Request a Refund<\/h4><p class=\"isSelectedEnd\">To request a refund, please contact us via:<\/p><p class=\"isSelectedEnd\"><strong>WhatsApp:<\/strong> <a href=\"https:\/\/wa.me\/6285155337700\" target=\"_blank\" rel=\"noopener\">+62 815-5337-700<\/a><\/p><p class=\"isSelectedEnd\">We will review your request within <strong>1\u20133 business days<\/strong> of receiving it. If your refund is approved, the refund will be processed within <strong>7 business days<\/strong> after approval.<\/p><p class=\"isSelectedEnd\">To help us verify your request, we may ask you to provide additional information or supporting evidence regarding the reason for the refund.<\/p><h4>3. Changes to This Policy<\/h4><p class=\"isSelectedEnd\">We reserve the right to modify, update, or discontinue this Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website. We encourage you to review this policy periodically to stay informed of any updates.<\/p><h4>4. Acceptance of This Policy<\/h4><p>By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy. If you do not agree with any part of this policy, we kindly ask that you refrain from placing an order or using our services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb77875 e-flex e-con-boxed e-con e-parent\" data-id=\"cb77875\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4cbc9b9 e-con-full e-flex e-con e-child\" data-id=\"4cbc9b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ae961d elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6ae961d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wa.me\/6285155337700\" target=\"_blank\" rel=\"noopener\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u00a9 Penantian Studio | All Rights Reserved<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e958787 e-con-full e-flex e-con e-child\" data-id=\"e958787\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26f51a9 elementor-icon-list--layout-inline elementor-mobile-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"26f51a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.penantian.com\/id\/privacy-policy\/\" target=\"_blank\" rel=\"nofollow\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Privacy Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.penantian.com\/id\/refund-policy\/\" target=\"_blank\" rel=\"nofollow noopener\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Refund Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>PENANTIAN STUDIO PENANTIAN STUDIO Refund Police 1. Refund Eligibility a. Partial Refund (50%) A 50% refund may be granted under the following circumstance: Cancellation Before Work Begins If you cancel your order before we begin working on your invitation, you are eligible for a 50% refund of the amount paid. The remaining 50% covers administrative, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-921","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.penantian.com\/id\/wp-json\/wp\/v2\/pages\/921","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.penantian.com\/id\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.penantian.com\/id\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.penantian.com\/id\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.penantian.com\/id\/wp-json\/wp\/v2\/comments?post=921"}],"version-history":[{"count":7,"href":"https:\/\/www.penantian.com\/id\/wp-json\/wp\/v2\/pages\/921\/revisions"}],"predecessor-version":[{"id":956,"href":"https:\/\/www.penantian.com\/id\/wp-json\/wp\/v2\/pages\/921\/revisions\/956"}],"wp:attachment":[{"href":"https:\/\/www.penantian.com\/id\/wp-json\/wp\/v2\/media?parent=921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}